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Support Coordination

If you are an NDIS participant, it’s important to have a clear understanding of support coordination and the role of support coordinators in the NDIS program. This section will provide an overview of NDIS support coordination and delve into the responsibilities of support coordinators.

Age Groups


22 – 59 Years


8 – 16 Years

Early Childhood

0 – 7 Years

Mature Age

60+ Years

Young People

17 – 21 Years

Disabilities Type

  • ABI
  • ADHD
  • Autism
  • Behavioural
  • Early Intervention
  • Hearing Loss
  • Intellectual
  • ODD
  • Stroke


  • Engish


  • CALD

Access Methods

  • Group
  • We Come to you
  • You come to us

Base Service Areas

  • Nsw
  • Perth
  • Queensland
  • SA
  • Victoria
  • WA

Suburbs We Service

No Selected Suburb


About Us

Welcome to OnSide

OnSide is a dedicated and independent provider of Support Coordination services, specifically designed to maximize your NDIS plan and connect you with the resources and support you need to thrive. Since our inception, we have been committed to providing personalized, client-focused services that empower individuals to achieve their goals and live fulfilling lives. Our independence ensures that our only focus is you, without any competing interests.

Our Mission and Vision


OnSide’s mission is to offer tailored support coordination that helps NDIS participants make the most of their plans, ensuring they receive the highest quality services and achieve their personal goals. We are dedicated to being your advocate, working alongside you to navigate the complexities of the NDIS.


Our vision is to be the foremost independent provider of Support Coordination services in Australia, recognized for our commitment to client satisfaction, empowerment, and innovation. We aim to foster an environment where every individual has the resources and support necessary to thrive.

Our Core Values

Empowerment: We encourage our clients to take control of their lives and make informed decisions about their care and support services.

Independence: As an independent provider, our recommendations are based solely on the best interests of our clients, ensuring unbiased and high-quality care.

Flexibility: We adapt our services to meet the changing needs and goals of our clients, providing ongoing support and adjustments as needed.

Experience: Our team is composed of highly trained professionals with extensive experience in the disability sector, ensuring knowledgeable and effective support.

Integrity: We operate with the highest standards of honesty, transparency, and reliability in all our interactions and services.

Services Offered by OnSide

OnSide offers a comprehensive range of support coordination services tailored to meet the unique needs of each client. Our key services include:

NDIS Support Coordination: We help clients understand and implement their NDIS plans, connecting them with the services and supports they need to achieve their goals.

NDIS Pre-Planning: We assist clients in preparing for their NDIS planning meetings, ensuring they have a clear understanding of their needs and the supports available to them.

Independent Support Coordination: Our fully independent approach ensures that our clients receive unbiased advice and recommendations, focused solely on their best interests.

Crisis and Emergency Support: We provide immediate assistance in times of crisis, ensuring that clients have access to the necessary supports during challenging times.

Why Choose OnSide?

Choosing OnSide means partnering with a team that is entirely focused on helping you achieve your goals. Here’s why we stand out:

Client-Centered Approach: Our services are tailored to meet the specific needs and goals of each client, ensuring personalized and effective support.

Independent and Unbiased: As an independent provider, we offer unbiased advice and recommendations, ensuring that our clients receive the best possible care.

Expert Team: Our team consists of highly trained professionals with extensive experience in the disability sector, providing knowledgeable and reliable support.

Comprehensive Services: We offer a full range of support coordination services, from pre-planning to crisis support, ensuring that all aspects of our clients’ needs are addressed.

Commitment to Quality: We are dedicated to providing the highest quality services, continually improving our methods and practices to better serve our clients.

Commitment to the Community

At OnSide, we are deeply committed to the communities we serve. We believe in the importance of community engagement and support, and we actively participate in initiatives that promote inclusion and empowerment for individuals with disabilities.

Community Engagement: We work closely with local organizations and community groups to provide comprehensive support and resources for our clients.

Collaborative Approach: We collaborate with other service providers and stakeholders to ensure coordinated and effective care for our clients.

Advocacy: We advocate for the rights and needs of individuals with disabilities, working towards a more inclusive and supportive community services sector.

Join Us on Your Journey

We invite you to experience the OnSide difference. Whether you are seeking support for yourself, your child, or a loved one, our team is here to help you every step of the way. Our personalized approach ensures that you receive the most effective support to achieve your goals and improve your quality of life. Together, we can create a community where everyone has the opportunity to thrive.

Holistic and Integrated Approach at OnSide

At OnSide, we believe in a holistic approach to support coordination. We integrate physical, social, and emotional support to ensure comprehensive care. By focusing on the whole person, we provide well-rounded support that enhances overall quality of life.

Evidence-Based Practices

Our support coordination services are grounded in the latest research and evidence-based practices. We continuously update our methods to incorporate the most effective strategies for supporting our clients. This commitment to evidence-based practices ensures that our clients benefit from the highest standard of care.

Client Success Stories

We are proud of the positive impact our services have on the lives of our clients and their families. Our success stories highlight the transformative power of personalized support. From improved health outcomes to enhanced quality of life, our clients’ achievements inspire us to continue delivering exceptional care.

Future Goals

Looking ahead, OnSide aims to expand our services and reach more individuals in need of specialized support coordination. We are committed to developing innovative programs that address emerging challenges and continue to improve the lives of our clients. Our future goals include expanding our community partnerships and enhancing our service offerings to meet the evolving needs of our clients.

For more information about our services and how we can assist you in achieving your goals, please contact us today. We look forward to being a part of your journey and helping you reach your full potential.

Contact Us

For more details about OnSide, please visit our website or reach out to us directly. We are here to answer any questions and provide the support you need to plan your care journey.

OnSide is more than just a service provider; it’s a community where individuals and families can thrive. Join us today and discover the difference we can make together.


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We acknowledge the Traditional Owners of the land on which we live and work, we pay our respects to Elders past, present and emerging, and we celebrate the continuation of cultural, spiritual and educational practices of Aboriginal and Torres Strait Islander peoples.