HiCom Care

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Provider Details

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  • NDIS Registered
  • Verified
  • Responsive
  • Customer Care

Plan Management

When it comes to managing your NDIS plan, opting for professional NDIS plan management can provide you with several benefits. This section explores two significant advantages: control over service providers and efficient claim processing.

Age Groups

Adults

22 – 59 Years

Children

8 – 16 Years

Early Childhood

0 – 7 Years

Mature Age

60+ Years

Young People

17 – 21 Years

Disabilities Type

  • ABI
  • ADHD
  • Autism
  • Behavioural
  • Early Intervention
  • Hearing Loss
  • Intellectual
  • ODD
  • Stroke

Languages

  • Engish

Specializations

  • CALD
  • LGBTIQ+

Access Methods

  • Group
  • We Come to you
  • You come to us

Base Service Areas

  • Victoria

Suburbs We Service

No Selected Suburb

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About Us

Our Mission

At HiCom Care, our mission is to simplify and enhance the experience of managing NDIS plans for participants across Australia. We are dedicated to providing fast, responsive, and transparent plan management services that empower individuals with disabilities to maximize the benefits of their NDIS funding. Our goal is to take the stress out of NDIS plan management, allowing our clients to focus on achieving their personal goals and improving their quality of life.

Our Vision

Our vision is to be the leading provider of NDIS plan management services in Australia, recognized for our commitment to excellence, innovation, and positive impact on the community. We aim to create an inclusive environment where individuals with disabilities can fully participate and thrive. Through continuous improvement and advocacy, we strive to make a lasting difference in the lives of our clients and their families.

Our Values

  • Empowerment: Enabling clients to take control of their NDIS plans and make informed decisions about their funding.
  • Respect: Treating every individual with dignity and valuing their unique perspectives and experiences.
  • Integrity: Conducting our services with honesty, transparency, and ethical practices.
  • Compassion: Providing support with empathy and understanding, always prioritizing the well-being of our clients.
  • Excellence: Striving for the highest standards in all our services.

Our Services

HiCom Care offers a range of services designed to support NDIS participants in managing their plans effectively. Our services are tailored to meet the unique needs and goals of each participant, ensuring personalized and efficient care.

NDIS Plan Management

We provide expert plan management services to help clients manage their NDIS budgets, deal with providers, process invoices, and offer independent guidance. Our services include:

  • Budget Management: Ensuring clients stay within their budgets and make the most of their NDIS funds.
  • Provider Coordination: Handling all interactions with providers to ensure clients receive the services they need.
  • Invoice Processing: Ensuring timely and accurate payment of invoices, so clients are never overcharged.
  • Financial Reporting: Providing detailed financial reports to keep clients informed about their spending.

NDIS Participant App

Our innovative app offers a transparent view of your NDIS budget, enabling you to check your remaining funds, view spending reports, and track invoices anytime, anywhere, on any device. The app simplifies the management of NDIS funds, making it easier for clients to stay informed and in control.

Fast Payment Processing

We understand the importance of timely payments. Our 3-day claim processing ensures that invoices are paid promptly, and same-day reimbursements are available for out-of-pocket expenses. This fast and efficient payment system helps reduce stress and financial strain for our clients.

Responsive Support

Our dedicated support team is available to address any concerns or questions promptly. We guarantee same-day responses and offer live chat support until 9 PM, ensuring that clients receive the assistance they need when they need it.

The HiCom Care Difference

At HiCom Care, we believe that effective plan management can make a significant difference in the lives of our clients. Our approach ensures that clients receive tailored support that aligns with their unique needs and goals. Here’s what sets us apart:

Trusted and Transparent

We prioritize the security and transparency of our clients’ funds. Our 3-tier protection system includes:

  • Software Monitoring: Advanced detection mechanisms to identify errors or inaccuracies in invoices.
  • Personal Verification: Clients review and verify all invoices before payment.
  • Transparent Tracking: Our user-friendly app allows clients to track all invoices in real-time and submit feedback or report issues with ease.

Personalized Approach

We understand that each client’s needs are unique. Our team works closely with clients to develop customized support plans that align with their goals and preferences.

Experienced and Qualified Staff

Our team comprises professionals with extensive experience in NDIS plan management. We are committed to providing high-quality support that promotes the well-being and independence of our clients.

Flexible and Responsive Services

We offer flexible services that adapt to the changing needs of our clients. Our goal is to provide consistent and reliable support that meets the evolving needs of each participant.

Our Approach

At HiCom Care, we believe in a holistic approach to plan management that integrates various services to meet the comprehensive needs of our clients. Our approach is centered on:

  • Person-Centered Care Plans: Developing customized care plans based on the unique needs, preferences, and goals of each client.
  • Evidence-Based Practices: Utilizing the latest research and best practices to ensure effective and up-to-date support.
  • Collaborative Support: Working closely with families, caregivers, and other professionals to provide coordinated and seamless care.
  • Continuous Improvement: Regularly reviewing and improving our services based on feedback and best practices to ensure the highest quality of care.

Our Team

The team at HiCom Care comprises dedicated professionals committed to making a positive impact on the lives of individuals with disabilities. Our team includes:

  • Support Coordinators: Specialists in navigating the NDIS system and coordinating services.
  • Financial Experts: Professionals skilled in budget management and financial reporting.
  • Client Support Specialists: Trained in providing daily assistance and addressing client inquiries.

Innovation and Excellence

At HiCom Care, we are committed to staying at the forefront of innovation in NDIS plan management. We continually seek out the latest technologies and best practices to ensure our clients receive the most effective and up-to-date support possible. Our use of advanced tools enhances our service delivery, making it easier than ever to access the support you need.

Our Commitment to the Community

We are privileged to serve the Australian community and are dedicated to making a positive impact on the lives of our clients. Our commitment to excellence and client satisfaction drives us to continually improve and expand our services. We believe in the power of community engagement and education to foster lasting change and actively participate in outreach programs and events.

Why Choose HiCom Care

Choosing HiCom Care means choosing a provider dedicated to your well-being and success. Here’s what sets us apart:

  • Experienced Team: Our team of skilled professionals is passionate about providing high-quality support and plan management.
  • Comprehensive Services: We offer a wide range of services to meet all aspects of NDIS plan management.
  • Flexible and Accessible: Our services are designed to be flexible and accessible, ensuring we can meet the changing needs of our clients.
  • Innovative Solutions: We embrace innovative approaches and technologies to enhance our service delivery and improve client outcomes.
  • Client Satisfaction: Our commitment to excellence and client satisfaction drives us to continually improve and exceed expectations.

Our Impact

Since our establishment, HiCom Care has made a significant positive impact on the lives of individuals and families across Australia. We take pride in the success stories of our clients, who have achieved greater independence, improved well-being, and enhanced quality of life through our support. Our commitment to excellence and our passion for helping others drive us to continually improve and expand our services.

Join Our Community

We invite you to become part of the HiCom Care community. Whether you are seeking support for yourself or a loved one, or looking to join our team of dedicated professionals, we welcome you with open arms. Together, we can create a brighter future for individuals with disabilities, empowering them to live their best lives.

At HiCom Care, we are more than just a service provider; we are a community dedicated to empowering lives and making a lasting impact. Join us on this journey and experience the difference of personalized, compassionate care. Let us support you in achieving your goals and aspirations, and together, we can build a better future.

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We acknowledge the Traditional Owners of the land on which we live and work, we pay our respects to Elders past, present and emerging, and we celebrate the continuation of cultural, spiritual and educational practices of Aboriginal and Torres Strait Islander peoples.