Carelogy Privacy Policy

Last Updated: 17 April 2024

Carelogy (we, us, or our) understands that protecting your personal information is important. This Privacy Policy sets out our commitment to protecting the privacy of personal information provided to us, or collected by us, when interacting with you.

The information we collect

• Personal information: Information or opinion about an individual who is identified or reasonably identifiable.
• We collect various types of personal information, including:
  • Identity Data: name, age, profession, photographic identification, marital status, pronouns, and gender.
  • Contact Data: phone number, address, and email.
  • Financial Data: Bank account and payment card details (through our third-party payment processor). We don’t have access to this information.
  • Transaction Data: Details about payments, purchases from us or vice versa.
  • Technical and Usage Data: IP address, login data, browsing information, location data, device and network information, and website usage behaviour (including cookies).
  • Profile Data: Username, password, profile picture, purchases, content shared, and support requests.
  • Interaction Data: Information from surveys, contests, promotions, and events.
  • Marketing and Communications Data: Preferences for marketing from us and third parties.
  • Professional Data (if you apply for a job): Professional history and experience.
• Sensitive information: A subset of personal information with a higher protection level. It includes:
  • NDIS plan details.
  • Medical history and health information (accessibility requirements).

How we collect personal information

We collect information in various ways, including:

• Direct interaction (face-to-face, phone, email, online).
• Completing forms (registration, newsletters, surveys).
• Job applications.
• Third parties (website analytics, marketing providers).
• Public sources (social media, ASIC).

Why we collect, hold, use and disclose personal information

• Personal information: We use your information for various purposes:
  • Access and use our software (including login).
  • Business purposes (registration, appointments, invoicing).
  • Contact and communication (support requests, enquiries).
  • Internal record keeping, administration, and billing.
  • Analytics, market research, and business development.
  • Advertising and marketing (promotional information).
  • Running promotions, competitions, and offering benefits.
  • Employment applications.
  • Legal compliance.
• Sensitive information: We only use sensitive information for:
  • Purposes you consent to.
  • Primary purposes of collection (disability services).
  • Secondary purposes related to the primary purpose (disclosing to third parties).
  • Contacting emergency services or your family/support person (if there’s a serious risk to your safety).
  • Legal compliance.

Our disclosures of personal information to third parties

• Personal information (excluding sensitive information): We may disclose information to:
  • Third-party disability provider partners (with your permission).
  • Employees, contractors, and related entities.
  • IT service providers, data storage providers, etc.
  • Marketing or advertising providers.
  • Professional advisors, bankers, auditors, insurers, etc.
  • Payment processors.
  • Business partners or agents.
  • Courts, tribunals, and regulatory authorities.
  • Third-party data collection and processing providers (analytics, cookies).
  • Any other third parties required or permitted by law.
• Sensitive information: We may disclose sensitive information to:
  • Employees, contractors, and related entities.
  • IT service providers, data storage providers, etc.
  • Professional advisors.
  • Third-party disability provider partners (with your permission).
  • Courts, tribunals, regulatory authorities, and law enforcement (as required by law).
  • Third-party data collection and processing providers (analytics, cookies).
  • Any other third parties required or permitted by law.

Overseas disclosure

We may store information overseas, including the United States. We will only disclose your information overseas in accordance with Australian Privacy Principles.

Your rights and controlling your personal information

• Your choice: You understand we will collect, hold, use and disclose your information according to this Privacy Policy if you provide it. You are not obligated to provide information, but it may affect our ability to do business with you.
• Information from third parties: We will protect information from third parties as outlined in this Privacy Policy. You warrant consent to provide someone else’s information.
• Restrict and unsubscribe: Contact us to object to processing for direct marketing or unsubscribe from communications.
• Access: You may request access to …your personal information that we hold about you. An administrative fee may apply. We may be legally permitted to withhold access in some situations. We will advise you of the reasons for refusal and complaint mechanisms in such cases. If possible, we will provide access in an alternative form.

• Correction: If you believe any information we hold is inaccurate, outdated, incomplete, irrelevant, or misleading, contact us to request correction. We will take reasonable steps to promptly correct it. We may be legally permitted to not correct your information in some situations. We will advise you of the reasons for refusal and complaint mechanisms in such cases.
• Complaints: If you wish to make a complaint, contact us with full details. We will investigate promptly and respond in writing with the outcome and steps taken. If unsatisfied, you may contact the Office of the Australian Information Commissioner.

Storage and security

We are committed to securing your personal information. We have implemented physical, electronic, and managerial procedures to safeguard information from misuse, interference, loss, unauthorized access, modification, and disclosure.

While we are committed to security, we cannot guarantee the security of any information transmitted over the internet. The transmission and exchange of information are at your own risk.

Cookies

We may use cookies on our website. Cookies are text files placed in your browser to store preferences. They do not, by themselves, tell us your email or other personal information. However, they recognize you when you return and allow third parties to show our advertisements on your social media and online media feeds as part of our retargeting campaigns. If and when you choose to provide our website with personal information, this information may be linked to the data stored in the cookie.

You can block cookies by activating the setting on your browser that allows you to refuse all or some cookies. However, blocking all cookies (including essential cookies) may limit your access to all or parts of our website.

Links to other websites

Our website may contain links to other websites. We are not responsible for the protection and privacy of any personal information you provide while visiting those websites. Those websites are not governed by this Privacy Policy.

Amendments

We may amend this Privacy Policy by publishing the amended version on our website. We recommend checking our website regularly to ensure you are aware of our current Privacy Policy.

Contact Us

For any questions or notices, please contact us at:

Carelogy Email: [email protected] | Phone: 0416 353 287 | Address: 5 Celebration Drive, Bella Vista, NSW 2153